Get your questions answered
Frequently asked questions (FAQ)
When will my order ship?
Orders are processed within 1–5 business days. Estimated delivery times are between 7-14 days. International regions may take longer.
Where do you ship?
We ship worldwide!
Will I receive tracking information?
Yes. Once your order ships, you’ll receive tracking information through your selected contact method so you can follow your delivery.
Is shipping free?
Yes. We currently offer free shipping on all orders
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us as soon as possible and we’ll help resolve the issue quickly.
Can I return my order?
Yes. We offer a 30-day return policy. Please check our Return Policy page for full details.
Do our products work?
Yes. Each tool we offer is carefully selected and thoughtfully designed to help provide daily comfort, relaxation, and relief. Results can vary from person to person, but many customers use our products to help reduce tension, relax, and create everyday ease.
Who is in charge of return shipping?
If the issue is due to a damaged or defective product, we will cover the return shipping cost. Otherwise, return shipping costs are the responsibility of the customer.
How do I contact support?
You can contact our support team through the Contact Us page or by Email.
We aim to respond within 24 hours.